StoutFiles - 3:22 pm on Jan 20, 2011 (gmt 0)
Like the example you mentioned before, there are times when unpredictable things happen, these things are the fire that we learn from. However, the testing and fail-over strategies provide opportunities to overcome those much faster than if nothing was in place.
Haha, are you starting to get defensive now? Whether you choose to believe it or not, this sort of incompetence is not happening with other hosts. Uptime is people's livelihood, and you come back with "oopsies, these things happen sometimes!" That's comforting.
No doubt you will be losing a lot of customers over this. Nothing you could possibly say in this forum is going to change that.