jneeley - 5:23 pm on Jan 6, 2011 (gmt 0)
Glad you feel we're nice people but we all know that can only get us so far. Similarly opposite is like two of the most famous restaurants in the US, Carnegie Deli in New York and Durgin Park in Boston; infamously rude waiters but food so good no one can argue.
We know we make mistakes and have to create work arounds for the mistakes made by our partners; both situations are not desirable and have negative affects. Because our entire business model rests on the effective nature of our network and backend systems we spend a huge majority of our time working to enhance it. As a result we own our server farm (purchased, racked and supported by us, not outsourced) housed in a very good data center connected through redundant networks.
I can agree that notifications regarding outages are not up to par which is why we're creating fixes for that as well. I think we can also agree that through stress we become better. Almost all major corporations today emerged during a time of external and/or internal distress. Because of our experience we can conceptualize and deliver on a higher level which means better products and services for our clients.
I am confident of where we going, that we've become better and genuinely excited for what lies ahead.