samc - 2:24 pm on Jan 6, 2011 (gmt 0)
Yesterday they decided to re-assign IPs on a dedicated server without telling anyone. Judging by supports lack of response I bet they did it to everyone. IP address change=different upstream provider.
Run away. This hosting company has nothing but problems.
1.fire suppression wrecks data center
2.untold issues with clients dedicated server. Support nice but takes weeks to resolve.
3.cable gets cut from their upstream provider (WestHost does not own it's network)
4.Yesterday, network wide software update (what they told us) causes problems. For us it reassigned all IP addresses on our dedicated server. Only way to contact was via Twitter (Jake above)
Nice people, terrible network.