jneeley - 6:31 pm on Nov 8, 2010 (gmt 0)
@smallcompany the required action needed for fail-over to kick in was longer than usual and certainly to long. I don't know if you knew it or not but our site was down as well so when you mention this I can relate.
Our IT department was working fast and thoroughly after the initial line was cut to find any issues for the fail-over line. They determined that our fail-line was functional but that our provider wasn't announcing one of our blocks of IP addresses to the Internet so, when XO went down, one of our blocks went missing so to speak. When discovered we contacted our provider, they added our IPs and your site came up again.
We never wish a couple hours of downtime upon anyone so we continue to develop more and more plans to prevent unforeseen external events from pulling us offline. As I mentioned before I am very willing to talk with you or anyone else.