jneeley - 10:54 pm on Nov 5, 2010 (gmt 0)
As some of you know the downtime was caused by a construction company cutting the fiber line going into the data center. Although I don't know if XO has repaired the fiber yet all our sites are back online via rerouted traffic through another provider. Needless to say the servers were never down and were being monitored by our admins through an external connection.
We were very active on Twitter in giving timely updates and responses to all clients even though we didn't have an internet connection to our office. I wish I knew this conversation was happening earlier but I can assure you I'll be on Twitter @westhost.
I am concerned that anyone has considered leaving and will personally talk to you to resolve any concerns you may have. I can be reached by jneeley at westhost dot com if you want to talk... and please do!
-Jake Neeley, Brand Manager at WestHost