rise2it - 7:19 am on Feb 26, 2010 (gmt 0)
Lorel, I think you have to go through them (chat/messaging) to get the server number, since it shows that in the control panel, which, or course, we can't get to if the server is down.
I have my sites dedicated IP, so I can check the status from there (still 404, of course)...this late into the game I'm assuming I'm on a fried server.
Thankfully I had backups with current versions of the most important pages sitting right on my main computer here from doing some long overdue site upgrading over the last month, but this shocked me into reality, as I'd gotten a little complacent lately about doing complete backups (as I think is human nature when you have those long stretches that everything is running smoothly).
My site is basically html (and I use a third party cart), so I didn't have the database issues to contend with that some other folks have had...I feel bad for those people.
Even with getting hosting up quickly elsewhere, and only losing about 12 hours before switching, we took one hell of a hit in business for the next 3 days because of the time it takes for the DNS to propogate (or however they spell it) to different ISP's.
I'd never heard the words 'failover' or 'dns hosting' before a few days ago, and we'll surely be working toward learning and setting that up so we won't be in this situation again.
Sometimes being a webmaster/entrepreneur is like trying to fight terrorism...you try to plan for every negative scenario, but there's always something out there that you (or maybe no one) had thought of or even knew about.
...or maybe it's gremlins...