AndyA - 1:00 pm on Feb 25, 2010 (gmt 0)
Just wanted to say how sorry I am for those who have had to go through this with WH. I'm not with them, but the server my site is on had issues several weeks back, and was down for about two days. First the server went read only, then a disk in RAID failed. It was replaced, and then went read only again. Then a driver failed.
My host ended up installing the server on new hardware and restoring everything from backup. I lost a couple days business, and while they were honest about what was happening all along, those of us affected did complain that the updates weren't frequent enough.
They then made an attempt to keep us updated regularly on their forum.
I do have DNS on another server, in another data center, with a different host, so I can make changes quickly if I need to. I have backups locally as well. My site isn't big enough yet to afford failover or multiple redundant servers in different data centers, but those sure seem to be required precautions these days for those who absolutely cannot risk having their sites down.
Hang in there, I know how you feel. It's very frustrating.