rise2it - 11:25 pm on Feb 23, 2010 (gmt 0)
Calling customers ..they have over 80,000 customers ..do the math ..
But all of them didn't go down? In fact, they say it was only a handful of dedicated servers, and about less than a dozen shared servers, so we 'should' be talking about hundreds, not thousands, of affected customers.
Then again, I'm proactive from a customer service standpoint - I would much prefer WE contact a customer, instead of waiting for that same (usually more upset) customer to contact us.
As far as backups, CYOA is right - and is (hopefully) will be a wakeup call to those that have not been doing so, and were instead relying on their hosting service (any company) to cover them.
Might be a good opportunity for someone to start a 'backup' thread so people could compare notes on exactly what plans they do we have in place.
We're good at doing backups (offsite) for our internal stuff here, and have guidelines for recovery written out. However, with domains and web hosting, I had never even heard of the word 'failover' before about 3 days ago.