"The flip side to that argument (staffers calling customers) is the staffers should be working to restore service faster instead of wasting their time on the phone. "
I was, of course, referring to office personnel, NOT the tech people working to solve the problems.
"I can understand your feelings and am glad to see your cooling off "
LOL...actually, I was never 'hot' about it...a bit annoyed, maybe - as I would have switched our DNS to our backups a few hours sooner than I did had they been a little more forthcoming with their information on Saturday.
I do understand why some others ARE hot about it, though. Had I waited two days and THEN had to switch (once the truth came about about how bad things were), they'd be having to peel me off the ceiling.
The last day we didn't have an online order was in 1998...had I not switched when I did, that little record would have been broken.