rise2it - 9:32 pm on Feb 23, 2010 (gmt 0)
bwnbwn, I know I sounded a bit negative with my hosting comment.
However, I think you'll also agree that you actually find out how good any company is WHEN they screw up.
Service looks great from anyone as long as things are going smoothly.
As for Westhost, I'm sure they are doing their best, but they also handled things poorly (as far as annoucements). I waited 12 hours to switch, and thank goodness I did. Unfortunately, some here kept believing their ETAs and did not.
Also, I did not receive the first email from them (to an address that has nothing to do with Westhost) until last night. I (and everyone else affected) SHOULD have been notified during the first few hours.
Had I not been using Saturday afternoon to do some 'catching up' (and I just happened to be online when everyone went down), I would not have known there was a problem until Sunday night or Monday morning when I logged in to look at weekend sales.
Once they realized the severity of the problem, they should have been emailing their customers. Actually, they should have had staffers CALLING their customers, especially those paying for larger accounts and/or dedicated servers.
In all honesty, I'll probably point back to Westhost when all is said and done, as their uptime for the three of so years we've had them has been virtually perfect, and the few times I've had a question, it was handled quickly (the reason I left my last host for my main site).
I understand they were overwhelmed, and hopefully they'll learn from it.