oddsod - 3:30 pm on Feb 23, 2010 (gmt 0)
I refuse to accept that every single host out there is capable of lying, stringing customers along pretending there is no problem/it's a minor problem and increasing overall distress by ignoring genuine concerns and refusing to say what's going on or even what ETA they're working towards.
Westhost's sister company (also owned by UK2Group) is an example of how it should be done. They too were affected at this DC but communicated to their customers within two hours that 500 hard disks had gone down and what they were doing about it. They also maintained a status page with real information, not the phone-hold "your business is important to us, please wait" nonsense. After several days of their sites being down, it's not surprising that a lot of WH customers were getting tired of being on hold.