rise2it - 2:31 am on Feb 22, 2010 (gmt 0)
Well, if the reason was the tester from the company that installed/maintained the equipment that caused the accident and set the ball rolling, then imagine the damage/stress caused to the Westhost people.
Again, though - with things this far out of control, they should have notified everyone THEN so we could have started making other arrangements, because they had to know THEN things were not going to be fixed in three hours.
I did trust my gut and switched early this morning, but the 12 hours I waited because they chose not to be honest about how bad things were cost me (just as it has cost a lot of you) a lot of business.
Now, I'm not the most tech savvy guy on here, but now that we're looking at 36+ hours by in the morning, is it not possible for them to somehow stick up a page on the affected domains so visitors aren't getting 403/404 errors and thinking we are no longer in business?
What are returning/repeat customers going to think? What is the customer that had a problem with an order and tried to contact us over the weekend going to think?
Their customer's first assumption is going to be that WE have gone under.
Again, this is where Westhost needed to STEP UP.