Poweroid - 11:12 am on Jul 28, 2003 (gmt 0)
JuniorHarris, good point. The better companies have SLAs (Service Level Agreements). Read the small print carefully. Do they guarantee an 8 hours response time only if your problem happens on a slow Monday in March and provided it's not raining in Moscow? There are several good places you can research third party and customer feedback on the quality of a company's service.