rogerd - 4:49 pm on Jun 19, 2003 (gmt 0)

Westat, sorry I wasn't clear. In my opinion, they'd be better off pursuing business apps right now. One fairly significant issue is support - to integrate with Exchange Server, etc., took some heavy-duty systems work during our test. A business may have the IT support in-house to make this work. Until integrating the product with the user's systems is idiot-proof, I think the support costs would be too high to go after the individual consumer market. If they do go after consumers, they should probably specify an acceptable configuration, i.e., you may ONLY use AOL IM and Hotmail e-mail, no other configuration is supported.