nancyb - 9:45 pm on Jul 17, 2003 (gmt 0)

bobg13,

ease of use is a big priority! I have one loyal customer that spends a lot with me for relatively high ticket items. She always sent a check saying "it will save you the CC fee". Recently, I suggested she use my cart because she was in a hurry.

Minutes later I received this email exclaiming how easy my cart was to use, how speedy, etc. etc. Why aren't all carts like yours? she said :) It was obvious she was really sending checks because she was imtimidated by dorky poorly functioning carts.

gsx,

If it doesn't have a picture, I don't buy. Again, this has to with confidence because if they don't have a picture, can I really be sure their description matches what I know the product should look like?

I just bought an AC adapter to replace the one that died. I copied the page, including the image of the offered item. Good thing, because when the product arrived it was for a competely different camera and would have harmed the one I had. They insisted it was the right part, but after I told them I had contacted the camera mfg to check, they backed down and agreed to a refund. Think I'll ever buy from them again, not a chance! And, think I'll ever risk another online purchase without "seeing" the item, nope.

This is a great topic! :)