Receptional_Andy - 12:02 pm on Jun 30, 2003 (gmt 0)

>>what good will complaining do. I now will not use that company again, they have los me as a customer and they do not even know it.

They may not realise that shipping goods that look different to the ones you ordered is unacceptable, or even that they have done this. Some businesses are very disconnected from their website.

In this kind of situation I would drop them a quick a quick email to let them know how you feel - how else can they improve? If enough people email and say "you've just lost me as a repeat customer" they will sit up and take notice. I also find that I am much more willing to complain about a website with poor service than an offline store.