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vincevincevince - 9:59 am on Mar 12, 2006 (gmt 0)
On a related subject - if you are able to process orders withuot an email address - perhaps you should mark it as optional and show an on-screen confirmation which they can print for those who ommit the address?
It is up to you (at least in the UK) who you do business with. You were quite right to refuse to deal with someone who has been offensive without reason.