derekwong28 - 4:56 pm on Jan 9, 2006 (gmt 0)

I think what flyerguy meant was that the onus should be on the cardholder's bank, as this would be the case for purchases in bricks and mortar store with a signiture...

"and if you do get a chargeback, you know the cardholder has the goods so recover the goods or take the cardholder to court for non-payment and include the costs of the recovery action"

I think this is much easier said than done. Even if you win after all this, you may not see a penny.

I have to agree it seems much of these indiscriminate chargebacks seems to arise from the US. Where I am, it is very difficult to raise a chargeback.

Anyway, to put this all into perspective. Our chargeback rate is still around 0.2% and we use non-trackable shipping for most of our orders. So what I suggest is not to spend too much time, money and effort in preventing things that do not occur frequently i.e. photographing every parcel.