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---- Handling dishonest customers who claim item is missing from order


flyerguy - 3:03 pm on Jan 9, 2006 (gmt 0)


No, i sell digital downloads and don't 'ship' anywhere.

I just mentioned heathrow as an example of a very busy place, with lots of credit cards being used to pay for coffees, etc., staffed by lower-middle class people who may have a cousin who knows how to use the internet.

The fact that this particular fraudster is an immigrant to the UK from a nearby country of Nigeria is moot because it would be racist to say that everyone from that region using an internet cafe is a fraudster, -maybe- it's just a coincidence and it could have just as easily been a teenager from Idaho.

However if it walks like a duck and quacks like a duck.. it seems like CC fraud is the national sport of many central african nations. And it seems like the merchant is the one who takes the hit most of the time, instead of the companies who are supposed to secure these payment methods.

In the same way that you will hardly get anything done if you go the police after someone has keyed your car;you just go the insurance company and pay your $200, it's cheapest for the merchant providers/CC companies to simply ding the merchant then to invest money in better fraud protection and prevention. What's needed is more complaining from the merchants...

flyerguy - you mention heathrow airport - was your order addressed to heathrow airport?


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