derekwong28 - 3:51 pm on Jan 8, 2006 (gmt 0)

Although that were true, if the chargeback does not do ahead, the bank gets nothing at all. Getting back a chargeback fee is better than nothing. The whole chargeback procedure is completely loaded against the merchant.

All our recent chargebacks are in this category. Even when the customer admits they have have received the product and agree to withdraw the chargeback request. The chargeback still goes ahead and we were unablet appeal against it. Yes, we use Worldpay as well.

My take is that if the customer has to pay a chargeback if the chargeback fails, then they would be less spurious chargebacks raised.