aleatrix - 9:32 pm on Jan 7, 2006 (gmt 0)

A friend of mine and I both have e-businesses and have both run into this problem:

I fill a legitimate order myself, ship it with insurance and delivery confirmation slip, and the customer claims an item is missing out of the sealed package. I know for a fact that the order was complete when shipped.

When this happened in the past (only once, thank goodness!) the item alleged to be missing was very inexpensive, and after asking the customer to search carefully through the packing materials, I finally gave her a refund on it. However, I wouldn't be willing to do this for an item that cost me more than $30.

Is there anything I can do when packing the order that will legally indicate that I really put it in the box? What do the rest of you do in this situation?