jrockfl - 5:14 pm on Sep 19, 2013 (gmt 0)
I think e-commerce will continue to grow. I love shopping on Amazon. I even buy our dog food from there. I can buy a bag of dog food on Amazon cheaper than the feed store. It's shipped to my house and I don't have drive to the feed store or wait in line.
M-Commerce will continue to grow too. I use both my desktop and iPhone to make purchases. I do have a mobile version of our web site too.
If a customer calls and has an issue with checkout, I also ask if they are on a computer or phone.
I think we will see less malls and and box stores in the future.