artefaqs - 1:43 pm on Aug 9, 2013 (gmt 0)
It would be great is people would actually respond to the question posed, instead of second-guessing the OP. But that's a problem on most internet fora, not just this one.
I'm going to assume that the people who haven't experienced any customer pushback on the PayPal issue are either selling to internet geeks, or to very young people, or don't have a readily-available complaint mechanism and so they have no idea how many sales they've lost by only offering PayPal.
My clients are mostly banks, very large real estate companies, and advertising agencies. They are staffed by normal people, not internet geeks.
One thing I will say in PayPal's favor, though, is that it's very good at handling transactions in certain regions that other processors won't touch. Google Checkout would consistently fail for my customers in Singapore, India, Hong Kong, and some other places. PayPal would occasionally fail. But even if an online checkout process with PayPal failed, I've never had an e-mailed PayPal invoice link fail. It may take a while, but it always goes through.
Still -- 90% of my business is North America, so I still need a reputable Visa/MC/Amex handler that meets the requirements previously stated.