bhonda - 10:05 am on Aug 12, 2013 (gmt 0)
if your business rules prevented orders from being placed due to the gateway being down
Completely agree that we should have had a backup. The problem we faced was that the entire payment process is controlled by the gateway - we do not touch credit card numbers, so we have no way of making an order 'pending' regarding payment.
But I get your point.