zulu_dude - 3:26 pm on Sep 3, 2013 (gmt 0)
explorador, you could take a look at one of the open source ticket engines to see how they strip out the superfluous HTML?
Have you set a 'ticket' email address for each domain (e.g. sales@ or help@) so that they get queued automatically?
I'm reasonably quickly getting to the same conclusion of writing my own system, not so much to manage multiple sites but rather to have a unified interface for my CRM so that I can send emails/upload files and have every bit of contact for each order in one place.