dpd1 - 4:34 pm on Sep 24, 2013 (gmt 0)
Last year was really bad. I would say 4/5 lost order claims were actually legitimately lost - just by the sheer volume. I'm sure people didn't suddenly become more dishonest because it's December.
Yes, I recall there was a period around that time where my damage rate shot way up. The worst it has ever been. And I believe that was around the time they announced some big cutback plans. I have a feeling there was some animosity involved.