dpd1 - 8:25 pm on Jul 1, 2013 (gmt 0)
I know it's hard to do, but sometimes you have to place a value on your time vs taking it personally. I just had a guy the other day, argue with me for over a week, that something was "defective". He was an older guy, and the very first email had that... "I'm an expert on everything" type of attitude. So I knew I was in for a battle. I worked with the guy for days, back and forth. I knew it wasn't defective, but he insisted it was. I couldn't take it back, because it was used at that point. He eventually had a meltdown and I got a mile long email telling me off. I finally just gave him a refund to get rid of him, since I couldn't prove he was doing something wrong. A few days later, the answer came to me when I was half asleep... I actually took the time to call the maker of the device he was using my product with, because I had a hunch that their product was non standard, and that was why it didn't work. Sure enough, they admitted it was not standard. I emailed the customer explaining this, and of course... instead of thanking me for going out of my way to figure it out... he just said: "No, your product is defective".
I wrote it off. So some guy who's a total jerk got a free item. I'm not happy about it, but it's not worth the heartache pursuing some stuff. It's not time well spent.