Louise1 - 9:15 am on Jun 30, 2013 (gmt 0)
hi - i understand that the distance selling act was devised in order to protect consumers who could not physically view goods as in a high st store.
i recently sold 6 different items to a customer all clearly displayed in sealed bubble pack cartons.
however, the day after received i was informed they were "all" faulty.
on return of the goods they were examined by myself & 3 other members of staff & no faults were found.
the value of the goods was £90.
i have no problem refunding the return of unopened or faulty goods but in this case i find it difficult to oblige considering the packaging of each has been totally destroyed
i was going to return the goods but don't know if this is advisable?
could anyone please help on this?