LizaJane - 9:11 pm on Jun 13, 2013 (gmt 0)
My customer service page and my email on ship quote to customers states ....for all international orders : Please note shipping costs do not include duty or tax as may be charged by (insert country here) if applicable. So many countries... so many laws. Their responcibility.
But .... for one exception. One of my products includes a very few small pine cones. Price range of the item 46.00- 198.00 USD. On a larger (198.00 item ) Australia charged a customer $98.00 for fumigation because of the pine cones which are a "very" small decorative portion of the overall item. Now, for international customers, I do check the import issues and let them know we are excluding it from the product. They are always happy to have us leave them off.