jrockfl - 11:38 pm on Mar 17, 2013 (gmt 0)
We ship out 2500 - 3000 packages per month.
Its not a big issue and won't ruin our business but it does happen.
I like to have better idea of the number of replacement orders we send our due to error each month so we can monitor it and improve.
Same thing with defective products so if it becomes a bigger issue I can address our factory.