lucy24 - 9:33 pm on Mar 14, 2013 (gmt 0)
People try to talk you into making all this ridiculously unique stuff, which I know won't sell at all. Also, I know people have a habit of disappearing once you actually make it.
"We don't carry that as a regular item, but we're happy to do special orders." (Assuming for the sake of discussion that you do handle special orders. Happiness optional.)
Answer A: "Oh, no, I didn't mean that I personally wanted some right now. I just meant, yata yata."
Answer B: "That would be great! Put me down for three gross."
Just make sure you've got all your boilerplate about nonrefundability of special orders clearly spelled out ahead of time. In fact, go add it right now even if you don't do special orders. ("I'm sorry, we can do some types of special orders but we can't supply X.")