lucy24 - 12:21 am on Feb 24, 2013 (gmt 0)
Or possibly people just think that big businesses should pay for their own mistakes. Within reason. If I ordered one x-ray diffractometer and received two, I expect I would do something about it.
Conversely I was once seriously worried that I would either receive or be billed for-- if not both-- two bicycles, because I was tracking the order online and it didn't even get listed as "shipped" until after I had physically received it.
And then there was the delivery guy who had to run back twice and knock on my door for required signatures associated with an iPad. I passed up a priceless opportunity to look him right in the eye and say "iPad? What iPad? I didn't receive any iPad."