Page is a not externally linkable
- WebmasterWorld
-- Ecommerce
---- A good example of how not to handle something.


MarkOly - 8:02 pm on Feb 23, 2013 (gmt 0)


We called the merchant and said they should reinstate the charge. They seemed a bit surprised by the call, but said ok, but they wouldn't charge us for the shipping.


That was nice of you to do that. In ten+ years, I don't think I've ever had a customer return the extra shipment - or offer to pay for it. People think all online businesses are conglomerates with deep pockets. So it's okay to rip them off.


Thread source:: http://www.webmasterworld.com/ecommerce/4545131.htm
Brought to you by WebmasterWorld: http://www.webmasterworld.com