LifeinAsia - 10:13 pm on Feb 19, 2013 (gmt 0)
I bought a bathroom item once online, despite the fact that many of the reviews said it arrived completely broken. Sure enough, it came in a bout a dozen pieces- barely a thin piece of cardboard inside the box for "protection."
I contacted the company and offered to provide pictures of the damage as proof. I even offered to hold on to the damaged goods in case they needed proof for reimbursement from the shipping company. They issued a full refund and said not to bother with the pictures and just dump the product.
It was too bad too, since it was a nice product (or would have been without the damage) and they're just throwing money away with poor QA in the shipping side of things.