jrockfl - 11:41 am on Feb 13, 2013 (gmt 0)
I have had something similar with purchasing "fragile labels" of ebay. I bought like 5 labels and they charged me the full shipping for each one. I requested they combine the shipping and ship it all together. We are in the same state, 60 miles apart. Did they do it? Nope!
Next time I will just buy them somewhere else.
We have some products that are pretty small and we sell them for around $8 to $15 and sometimes customers will have issues or receive a slightly defective one.
I have instructed my CSR's to just send replacements and tell the customers to keep the original ones. No questions asked. Just verify the order, if they can get a picture, then great if not. No big deal.