jrockfl - 3:48 pm on Feb 5, 2013 (gmt 0)
I understand your frustration, we go through the exact same thing. People do not like to read.
Black Friday was really bad for us.
We had a 50% off entire store sale and we still had people asking if certain items were included or if this applies to international people.
The list goes on.
These our customers though and we would not be here if it was not for them.
Fortunately, my business has been very successful and now I'm in a position to hire customer service representatives.
It is their job to deal with it and provide great customer service regardless how dumb the question is.