explorador - 9:29 pm on Jan 18, 2013 (gmt 0)
Hi, just wanted to share this story so other users stay alert. (This is not a complain or trying to put a bad name on the company, the intention is that you can take this in count).
- Opened an account with 2checkout years ago
- Paid my fee
- Started selling, things were fine
- Sales went down, and down... (well... it happens)
- The site was "there" like a zombie but everything set...
Today I try to set a new set of options for one of my sites, also adding 2checkout compatibility to my own CMS for the benefit of my clients and I just receive an error code while trying demo transactions, the demo error doesn't appear on any part of their site or documentation. Tried to login, nothing, "Access denied"
Opened a ticket and they tell me the account was closed due to inactivity. I know the sales went down and there was no movement but I logged on from time to time. Still, the account was closed with no prior notice, no warning, no nothing. There were US$60 there and now they are gone. The threshold for the payment was US$100 so it was impossible to get them out, I get it. Still I don't get why all of the sudden the account was closed with no warning and also the money vanished.
Inactive Accounts will be subject to an Account Maintenance Fee of $1.00 per month.
That's from some document december 2012... OK, but with US$60 you need 60 months to get to zero. That means 5 years. Still those US$60 where there last year... how come? The account was more than 6 years old but not more than 1.5 years without sales, and certainly not more than 6 months without login in.
I'll be honest, I'm not upset or anything, just "wow"... and I was adding 2checkout to my CMS so my clients could use it. Sure someone could jump and tell me "point ABC incise #123124 of their documentation says from nov2012 that accounts with no movement will be whatever.." but... still, no warning?. That's the story, keep an eye open.
I don't understand the model of business, still if I don't sell for over a month, 6 months or even a year, what costs does my intangible account generates? how can this be a reason? and how the amount of money can vanish just like that?
Confused... now you know.
Ooops, finding post like mine on other places with higher positive balance and still closed with no prior notice or warning...