I do feel he is trying to get a free item, as mentioned earlier. His last email, indicates that if he receives the item by his NLT deadline he will take that into consideration. At this point he knows we do not have his money and I have canceled his order. I guess we have been lucky thus far, we have been selling online since 1997, we aren't huge, just a dad & daughter shop, and this is the first issue we have had. I personally think that is why he feels he can bully us into doing what he wants. And I do mean bully, because he left no wiggle room when I tried my best to make this right. I simply could not make the deadline that he set, such at January XX 12:00 PM or else. So, I guess I just wait and see what happens when the deadline passes and he does not have the product.
Thanks for all the replies, I truly appreciate it.