Rugles - 9:28 pm on Jan 17, 2013 (gmt 0)

I think your "customer" is just looking for free stuff. I bet he is just trying to leverage this problem and bully you into sending him the product.

I have had similar problems in the past. I usually tell them politely that we have cancelled their order and will not be accepting any new orders from them.

Usually a sales contract is closed when someone offers something and the other accepts. My TOS for example state that submitting an order is the offer, by shipping the goods I accept the contract.

I really do not think that is legal. I think the website with the price displayed is the "offer". When the customer puts it in the shopping cart and completes the checkout process with a payment that is the "acceptance".

When I studied contract law at University, they would use the example of a grocery store. The product on the shelf with price was the "offer". The customer walking to the checkout was the "acceptance".

At that point you have a binding contract.

But, you can put a note on the website (or a sign posted in a store) saying .. "we reserve the right to refuse orders".