Samiam - 10:50 pm on Jan 16, 2013 (gmt 0)
Sadly my TOS did not cover this scenario as clearly as it should have, I fear. It was not even 24 hours between the time he placed his order and the time I notified him of the delay in processing his order. No delivery date was ever given and on no shipping date was ever stated on our website, no guarantee of delivery by such and such date was ever given. The first email he sent me demanded that I WILL deliver it by such and such date or else and said I promised, again no promises, no dates, nothing was ever stated you will receive it by this date. He then threatened to ruin us on the internet by publishing negative reviews and filing a complaint with the BBB for such "weak excuses." In his next email he then told me he was an attorney and he needs to authorize me to cancel his order. In the next email he told me I needed a power of attorney to cancel his order. The last two emails are just demands that I will deliver this item by such and such date and there will be legal proceedings and he advised me to keep all of my emails as we proceed towards a final legal resolution, with lots of caps, lots of exclamation points. All of my emails to him have been apologetic as the delay is not intentional on our part and I told him it could be delivered, but it would arrive after his NLT deadline, which was "absolutely UNACCEPTABLE" to him. Unfortunately by the tone of his emails I fear he may make this a difficult situation for us.
As for the supply chain issue mentioned early, I wish I could truly tell this manufacturer how I feel, they have messed up this order twice, but unfortunately, for this product they are the only maker and they know it. I need them, more than they need me.