JackieBlue - 2:47 am on Dec 16, 2012 (gmt 0)

@jrockfl - we use a couple of different applications. For accounting, we use Quickbooks. This is the system of record for financial and reporting but is not used for day to day management.

For day to day, we use two systems - iMagic Inventory and our homegrown system for shipping and management. Our orders are downloaded twice daily from our website and various marketplaces. These are downloaded into iMagic, inventory adjusted, etc. We print and ship the items from our own system. iMagic has invoiving but we do not use it for that.

Receiving is all done in iMagic. Inventory comes in and is checked in and quanties adjusted (or new items added) in iMagic.

Currently, mistakes can still happen. Q1 we are adding UPC scanning on shipment as well as check in to hopefully eliminate inventory errors.

We can print the orders and then pick but we often run our own picklist report to pull items for the orders.

If we are out of stock and it is the only item, we contact the customer and offer to send when we have inventory (if it is soon) or just cancel if it is not available and refund the order. We do partial refunds on multi-item orders that are missing some items.