haggul - 12:00 pm on Dec 5, 2012 (gmt 0)

Sounds like you pretty much have the automation down so not so much you can do there. I'm assuming you have pretty good scanning processes for the picking / packing too?

We do the same - once the order is "shipped" as far as the system is concerned that is the point of no return - the process of weighing/scanning/allocating carrier fires the customer an email with their tracking info and at that point they are past the point of being able to change or cancel - once that parcel goes into a cage there is no way we are fishing it back out.