|Among the most common problems found by the OFT were retailers wrongly telling their customers that returned goods must be in their original packaging or in their original condition. |
The OFT explained that this could be in breach of the buyer's right to inspect or assess a product.
Nearly two-thirds of all the retailers checked failed to provide an email contact address, as opposed to a web contact, which is a breach of the E-Commerce regulations.
Of the 60% of sites that notified buyers there would be compulsory charges, such as delivery, in addition to the up-front price, 24% of those then added extra, unexpected, charges as well.