MichaelBluejay - 12:02 am on Sep 30, 2012 (gmt 0)
Yeah, well it's gonna take a lot more than that to impress me, especially as their basic systems don't even work right. On Friday we got a notice in our mailbox saying that USPS had attempted an international delivery that needed to be signed for. So we filled out the card they left requesting redelivery for Tuesday and left it in the mailbox. On Tuesday we stayed home all day, the letter carrier came and left our other mail (we didn't notice until after he'd gone), and he didn't knock on the door or leave the package.
So we went online and the USPS website said that the package was returned to the sender! We called USPS and they first tried to (repeatedly) blame us for not requesting redelivery soon enough, even though we put the card back in the box the same day we got it, and our requested redelivery date was for only the third business day after we got the card. Then the agent suggested that I read the website wrong about the package being returned, so I had to read him the bold red wording directly from the USPS site that said that the package had already been returned to the sender.
He did say that *his* records didn't show that the package had been returned to the sender. He couldn't tell me why the website said the exact opposite.
The next day (Wednesday), the letter carrier delivered the package. The same one that the website had already been returned to the sender.
Oh, but now shippers can recall packages, huh? Let's see how well that actually works. And do you think that USPS staff will actually be helpful if you have to call them about a problem?