dpd1 - 7:14 pm on Aug 14, 2012 (gmt 0)

Except for the largest retailers like Walmart, that are so big that they can just chalk it up... I can't think of too many places that would accept something back that was washed. At least, not if they knew. And I'm pretty sure most of the public knows this. It's a pretty well established rule. So when people get mad over stuff like that, you have to wonder if they're faking it, just to make you uncomfortable and give in. It depends on how much you'll lose and every situation is different. If you;re not losing much, and you think the person will make your life miserable... then maybe just chalk it up. If not, then I would stick to my guns. I usually explain to them that we lose money by taking something back and generaly don;t have a 'try it out' sort of return policy. Then I work with them to try and fix the problem and get them to be happy. More times than not, I can get them to be happy. But even if they aren't, I can usually wear them down to the point where they give up. If all else fails and they just won't give up, I'll take it back. But I make them work for it. There's really no reason for anybody to not like our stuff, so I don;t feel guilty doing that. If I had a policy of letting people try stuff, I'd be broke.