jrockfl - 6:11 pm on Aug 14, 2012 (gmt 0)

What happens when a customer calls and says how "disappointed" with the product they are and they have used the product and it is not in the same condition?

Do you refuse to accept it back? Can they charge back the transaction?

Today someone called and said how "disappointed" with the product they were. They were unhappy with the size along with the density of the product. Then they washed the product. They could have determined they were not happy without washing the product.

I started to tell them we can only refund their money back if the product has not been used and is in resell-able condition.

The customer started getting upset with this policy, and I agree to honor their return.