jwolthuis - 5:53 pm on Aug 14, 2012 (gmt 0)
We state that any return should be "in the condition they received it" when they opened the package.
We won't accept returns with missing or ripped outer packaging, where the customer wrote on the packaging or the owner's manual, where the customer broke the seal on the bottle, or in any way inhibited us from re-selling it "as new". It these cases, we recommend they look to eBay to sell it.
We do accept returns for buyer remorse, and we accept them with no time limit (such as 30-days).
I think our return policy is tough and customer-unfriendly. However. we offer a great value with our product catalog, we have low shipping costs, we ship promptly, and replace broken items quickly. But we aren't a try-before-you-buy store, and our return policy makes it difficult to return items, by design.