Frank_Rizzo - 9:50 am on Jul 31, 2012 (gmt 0)
That may be the case but surely they can give me an answer more quickly.
I first logged a call on the 19th July. There was a bit of activity shortly after that but then I could get no reply to a simple question of 'are you including failed transactions in the turnover figures and are you charging for them'.
Yesterday (after 5 days of nothing) I get a response that the back office team are investigating.
This is not good at all. How can you run a business, with planning and budgeting if the monthly reports are wrong?
Luckily for me I don't do much Netbanx trade at this time of year but what if others are dealing with hundreds of customers a month and also have this anomaly?
One other point. It is now 10:48 31-Jul-2012 GMT. I have just looked at the monthly report and it is showing that July's Statement is available for download. Jeeze, there is still over 13 hours of this month to go!
Running the report generates an error.txt file instead of the valid pdf but it is things like this that make you wish Netbanx had stayed 'Netbanx' and not merged with so many other companies over the years.