jwolthuis - 3:38 am on Jul 18, 2012 (gmt 0)

But sometimes they're getting jacked around by the card people as well.

You haven't spoken to the bank. Everything you've related to us is via the customer. And they still have their charge cards, free to use them? (They didn't know anything about this, right? The bank never contacted them?)

The simple fact that they have no idea what could be wrong, and continue to use their cards like nothing ever happened... nope! Sorry, this doesn't pass the smell test.

If the bank had also revoked their cards, and mailed new ones, maybe I'd believe the story.