timwilliams - 11:30 pm on Jul 17, 2012 (gmt 0)

I'm amazed almost on a weekly basis at the negligent manner in which the credit card companies and banks throw around the chargeback. I heard from a customer not too long ago who was having trouble with a purchase, their first call was to their bank who told the customer "to wait till the charge showed up on their bill and dispute it". We don't take chargebacks lightly, we don't consider any chargebacks to be legitimate and to that end when we get a chargeback we go after the buyer. First we add a standard fee on top of the customer's original amount due and send them the bill. When they do not pay we take them to small claims court, in our state which is usually not the customer's state. When they do not show up we get a default judgment and we send them to collections. Now I wonder if that helpful, advice giving, person at the customer's bank also consulted them on the consequences of following such advice. I wonder how long it's going to be before one of these banks get sued for giving out such great advice to their customers...